AURVA Support

AURVA Theme · Help Center

One theme, four designs.
Here to help you ship it.

Everything you need to set up and customise AURVA · Precision, Couture Noire, Organic and Lumen. Read the docs, browse the FAQ, or reach a human.

Start here

Three ways to make AURVA yours · pick a ready design, derive a palette from one colour, or apply a one-click look.

Step 1

Pick a design

In Theme settings → Style & univers, choose Precision, Couture Noire, Organic or Lumen. The whole look · type, shapes, palette, header and footer · switches at once.

Step 2

Brand Kit (AI palette)

Set one brand colour and AURVA derives a full, contrast-safe palette (background, text, accent, borders). Toggle it in Brand kit · palette IA.

Step 3

One-click Look

Apply a designed combination of shapes, weight and spacing instantly · Bold, Editorial, Soft or Tech · under Look en 1 clic.

What's inside

The headline features, and where to find each in the docs.

AI concierge · text & voice

Shoppers type or speak what they want and get real products, sized and in stock. Built in, no app.

Composable filters

Scrolling size bands, colour swatches, a left or right sidebar · assembled from blocks, instant (no reload).

Shoppable images & video

Tag products directly on lifestyle images and video with clickable hotspots.

Sizes & stock

Size-guide pop-up, mandatory size choice, greyed-out sold-out variants and a “only N left” cue.

Cart drawer + free-shipping bar

Slide-out cart, free-shipping progress, order notes and same-collection cross-sell.

Product badges

Sale (%, amount or custom text), New (with a day window) and Sold-out · all configurable.

7 languages

English, French, Dutch, German, Spanish, Japanese and Thai · native system fonts for JA/TH.

Ask the AURVA assistant

Instant answers about the theme · settings, designs, filters, languages. Theme questions only.

Answers are generated by AI from the AURVA documentation. For anything else, use the contact form below.

Frequently asked questions

The quick answers. The full detail lives in the documentation.

How do I switch between the four designs?

Go to Theme settings → ✦ Style & univers → Style and choose Precision, Couture Noire, Organic or Lumen. Typography, shapes and the colour palette all change together. You can then fine-tune anything below.

How do I set my logo or store name in the header?

Open the Header section. Upload a logo image, or · if you have no image · type your store name in Brand name (text logo). Leave both blank to fall back to your Shopify store name.

Can AURVA build a colour palette from my brand colour?

Yes. In ✦ Brand kit · palette IA, turn on Auto-generate palette from brand colour, set your brand colour and choose a Dark or Light interface base. AURVA derives a coherent, contrast-safe palette automatically.

Which languages are supported?

English, French, Dutch, German, Spanish, Japanese and Thai. Japanese and Thai render with native system fonts · always crisp, nothing to download. Add the language under Settings → Languages and your market.

How do I enable the free-shipping progress bar?

In Theme settings → Panier, set Free shipping threshold to your amount (e.g. 80). Set it to 0 to hide the bar. You can also switch between a slide-out drawer and a cart page there.

How do the size guide and “only N left” work?

On products with a size option, a size-guide pop-up and mandatory size selection appear automatically. Low-stock and sold-out cues are driven by your Shopify inventory · enable inventory tracking on the variants.

Is AURVA compatible with Online Store 2.0?

Yes. AURVA is built on Shopify’s Skeleton base and is fully OS 2.0 · JSON templates, sections everywhere and theme blocks.

How fast is support?

We reply to every support request within two business days, and fix critical bugs as a priority. Use the contact form below.

Contact support

A question, a bug, a customisation you’re stuck on? Send it here · a human replies within two business days.

We use your email only to answer your request. No spam, ever.